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    Grievance Policy

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    • Grievance Policy

    Grievance Policy

    Dispute Resolution
    At Winloo, we are dedicated to ensuring a seamless and transparent experience when you purchase access to service provider contact details. In the rare event that you face any concerns, disputes, or grievances regarding the service delivered, we have established a clear and efficient resolution process to address issues fairly and promptly.

    Concerns and Disputes
    If you encounter any issue related to the service or the information provided, please reach out to us via email, phone, or through the Contact Us page on our platform. We aim to review and resolve all concerns within 48 hours.

    Grievance Escalation
    If your concern remains unresolved within the initial 48 hours timeframe, you may escalate the matter by sending an email to hello@mysecondbike.com. Once escalated, we will provide a formal response or resolution within 24 hours.

    Legal Proceedings
    If you are still dissatisfied with the final resolution offered, any disputes arising from the service will fall under the exclusive jurisdiction of the courts located in Chandigarh.