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At Winloo, we aim to maintain a clear, fair and service-oriented experience. Our platform enables you to purchase a service through which we provide the specific contact details of a service provider you are seeking. Once the service is fulfilled, our partner will reach out to you directly and share the complete information requested.
Since this offering involves the delivery of contact details and not a physical product, the service is considered successfully delivered once the purchased information has been shared with you. Upon confirmation that the contact details provided match the service you sought, the order will be treated as complete, and no return or refund requests will be accepted thereafter.
Refunds will only be considered in exceptional cases where the information delivered is proven to be invalid, unusable, not aligned with the service description or the contact shared is unwilling to share details. Such cases will be reviewed solely at Winloo’s discretion and may require verification with the service provider or partner involved. If approved, refunds will be processed within 48 working hours and Winloo’s decision will be final and binding.
We encourage all customers to carefully review the service description before placing an order to ensure clarity on what is being purchased. This helps us maintain transparency, prevent misuse and deliver a smooth and efficient service experience for everyone.
For any queries or scenarios not covered here, you may contact us anytime via email, phone or through the Contact Us page on our website.